Shipping Policy
At HELENT, we are committed to delivering your orders safely, quickly, and efficiently. Please read our shipping policy to understand how we process and deliver your purchases.
1. Order Processing
- Orders are processed within 1–2 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During sales, holidays, or high-demand periods, processing times may be slightly longer.
2. Shipping Time
Estimated delivery times may vary depending on your location.
Domestic Shipping (Within India)
- Metro Cities: 2–5 business days
- Other Cities & Towns: 3–7 business days
- Remote Areas: 5–10 business days
Please note that these are estimated delivery timelines and may vary due to courier operations.
3. Shipping Charges
Shipping charges are calculated at checkout based on:
- Delivery location
- Order value
- Promotional offers
We may offer free shipping on eligible orders during promotional periods.
4. Order Tracking
Once your order has been shipped, you will receive:
- A shipping confirmation email
- A tracking number (if available)
- Courier partner details
You can use the tracking information to monitor your shipment status.
5. Delivery Delays
While we strive to deliver orders on time, delays may occur due to:
- Weather conditions
- Public holidays
- High order volumes
- Courier service disruptions
- Unforeseen circumstances beyond our control
HELENT is not liable for delays caused by third-party shipping carriers.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
HELENT is not responsible for delivery issues caused by:
- Incorrect addresses
- Incorrect phone numbers
- Incomplete shipping information
Additional shipping charges may apply for reshipment.
7. Failed Delivery Attempts
If the courier is unable to deliver the package after multiple attempts:
- The package may be returned to us.
- Additional shipping charges may apply for resending the order.
Please ensure someone is available to receive the package.
8. Damaged Packages
If your package arrives damaged:
- Take photos of the package and product immediately.
- Contact us within 48 hours of delivery.
- Provide your order number and supporting images.
We will review the issue and provide a suitable resolution.
9. International Shipping
Currently, HELENT [does/does not] offer international shipping.
If international shipping becomes available, eligible countries and shipping charges will be displayed at checkout.
10. Contact Us
If you have any questions regarding shipping, please contact us.
HELENT
Email: support@helentlifestyle.com
Website: www.helentlifestyle.com