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Return & Refund Policy

Return & Refund Policy

 

At HELENT, customer satisfaction is our priority. We strive to deliver premium-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged, defective, or incorrect.
  • The product remains unused and unworn.
  • The product is returned in its original packaging.
  • All tags, accessories, and included items are intact.

Products that do not meet these conditions may not qualify for a return.

2. Non-Returnable Items

We cannot accept returns for:

  • Used or worn products
  • Products damaged after delivery
  • Products without original packaging
  • Customized or personalized products
  • Gift cards or promotional items

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the product
  • Photos of the packaging (if applicable)

We will review the request and provide a replacement or refund if approved.

4. How To Request A Return

To initiate a return:

  1. Contact our customer support team.
  2. Provide your order number and reason for the return.
  3. Wait for return approval and instructions.
  4. Ship the item back to the provided address.

Returns sent without prior approval may not be accepted.

5. Refund Process

Once we receive and inspect the returned item:

  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be issued to the original payment method.
  • Processing times may vary depending on your bank or payment provider.

You will receive a confirmation email once the refund is completed.

6. Exchange Policy

We offer exchanges for:

  • Defective products
  • Damaged products
  • Incorrect items received

Exchanges are subject to product availability.

7. Shipping Charges

  • Original shipping charges are non-refundable.
  • Return shipping costs are the customer’s responsibility unless the product is defective, damaged, or an incorrect item was delivered.
  • HELENT will cover shipping costs for approved replacement items.

8. Order Cancellation

Orders can only be canceled before they are shipped.

Once an order has been dispatched, it cannot be canceled and will fall under this Return & Refund Policy.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us.

HELENT

Email: support@helentlifestyle.com

Website: www.helentlifestyle.com